“The paper [Wall Street Journal] had not presented the whole picture on the most difficult issues we grapple with as a company - from content moderation and vaccine misinformation, to algorithmic distribution and the well-being of teens. The reporting was based on selective quotes from internal reports designed to hold up a mirror to ourselves and ask the difficult questions about how people interact at scale with social media. These are serious and complex issues and it is absolutely legitimate for us to be held to account for how we deal with them. [But] at the heart of this series is an allegation that is just plain false: that Facebook conducts research and then systematically and willfully ignores it if the findings are inconvenient for the company. Facebook understands the significant responsibility that comes with operating a global platform. We take it seriously, and we don't shy away from scrutiny and criticism. I wish there were easy answers to these issues, and that choices we might make wouldn't come with difficult trade-offs … [but] that is not the world we live in.”
18 Sep 2021
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